EdwardsDesserts.com user submitted the following:
First Name: Russell
Last Name: Armor
Email Address: firstname.lastname@example.org
Comments: I have ever loved your lemon meringue and key lime pies, but now they are a rare treat for me. So a special occasion arose and I picked up a small box of lemon meringue for me and the missus. It was excellent, as usual, but I noticed that the pies are much smaller than they used to be. That was a disappointment, looking at that tiny slice of pie sitting forlornly in a sea of pie plate. I think I would have rather paid more and received a nice full sized slice of pie.
Please follow up within 24 hours
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Subject: RE: Edwards Online Customers
Thanks for reaching out to us to let us know that you had a concern with our Edwards Lemon Meringue Pie Slices. We apologize and have sent this information to our Quality Assurance Teams.
We will also be sending you a letter with a discount coupon. You should receive it within the next 2 to 3 weeks.
Let us know if we can assist with anything else. If you would like to reach us by phone we are available Monday – Friday 8:00am – 5:00pm CT at 800-544-6855.
Thank you for your prompt reply. I am sure that the Quality Assurance Team will decide to bake their pies in bigger pie plates now. Alas, I think that your coupons will only purchase another tiny slice to sit once again forlornly in the center of my dessert plate. But I suppose that is the sacrifice we have to make in this new era of less for more. Perhaps in the meantime, Quality Assurance can put the tiny slices in bigger boxes, maybe sitting on an inexpensive paper doily or something to give the illusion of size. I don’t suppose they will need reminding to PhotoShop® the pie onto a smaller plate so that it looks a bit larger on the box.
Once again, thank you for your time and patience