My slice of the pie

Posted on

 

 

EdwardsDesserts.com user submitted the following:

First Name: Russell
Last Name: Armor
Address 1:
Address 2:
City: *****
State: TX
Zip: *****
Email Address: rustyarmor@gmail.com
Comments: I have ever loved your lemon meringue and key lime pies, but now they are a rare treat for me. So a special occasion arose and I picked up a small box of lemon meringue for me and the missus. It was excellent, as usual, but I noticed that the pies are much smaller than they used to be. That was a disappointment, looking at that tiny slice of pie sitting forlornly in a sea of pie plate. I think I would have rather paid more and received a nice full sized slice of pie.

Please follow up within 24 hours
This entire email message (including all forwards and replies) and any attachments are for the sole use of the intended recipient(s) and may contain proprietary, confidential, trade secret, work-product, attorney-client or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited and may be a violation of law. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

 

 

 

To: rustyarmor@gmail.com
Subject: RE: Edwards Online Customers

 

Rusty,

Thanks for reaching out to us to let us know that you had a concern with our Edwards Lemon Meringue Pie Slices. We apologize and have sent this information to our Quality Assurance Teams.

We will also be sending you a letter with a discount coupon. You should receive it within the next 2 to 3 weeks.

Let us know if we can assist with anything else.  If you would like to reach us by phone we are available Monday – Friday 8:00am – 5:00pm CT at 800-544-6855.

Sincerely,

Mitzi

Consumer Affairs

 
Mitzi,

 

Thank you for your prompt reply.  I am sure that the Quality Assurance Team will decide to bake their pies in bigger pie plates now.  Alas, I think that your coupons will only purchase another tiny slice to sit once again forlornly in the center of my dessert plate. But I suppose that is the sacrifice we have to make in this new era of less for more. Perhaps in the meantime, Quality Assurance can put the tiny slices in bigger boxes, maybe sitting on an inexpensive paper doily or something to give the illusion of size.  I don’t suppose they will need reminding to PhotoShop® the pie onto a smaller plate so that it looks a bit larger on the box.

 

Once again, thank you for your time and patience

 

Rusty Armor
Belton, TX

 

6 thoughts on “My slice of the pie

    Dana Everhart said:
    October 9, 2017 at 8:30 pm

    I always make my chocolate pie as big as the law allows…

      Rusty Armor responded:
      October 9, 2017 at 8:47 pm

      A standard pie pan is 9″ … but I think they cut the pan down to 7″ … I don’t think the pie slice was over 3 1/2″ ..

    Jo said:
    October 9, 2017 at 9:23 pm

    haha…its always pay more get less any more ..

    A Perfectmindstorm said:
    October 10, 2017 at 6:20 am

    🙂 Smart marketing people. Now they sell two pies instead of one because people like their pie and that one pie is just not enough 😉

    Boo said:
    October 10, 2017 at 8:14 am

    It’s getting beyond pathetic…………..

    Catherine said:
    October 10, 2017 at 9:39 am

    Smaller products, increased prices = consumer ripoff.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s